Smart & Final is truly unique in the food retailing universe. It began as a wholesaler, supplying businesses in the dusty frontier town of Los Angeles back in 1871. Decades later, through years of evolutionary change, the company now sells directly to more regular households than businesses in stores all over the West. But its culture and way of operating, is still highly informed by those wholesaler roots.
It’s an interesting combination of a farmer’s market, a warehouse club store and a regular grocery store. And prices are up to 25% lower because of their unique retail advantages.
HEILBrice has been partnering with Smart & Final through a period of incredible growth and change. We helped completely reposition the brand in advance of an initial public offering, executing an in-store make-over, a new website and new broadcast support; followed almost immediately by the complex integration of a large group of locations from a failed competitor. Then we helped position the offering against by emphasizing the fact that Smart & Final is not a supermarket, but is instead something very different. A story designed for a very specific kind of customer.
Smart & Final, it turns out, is perfect for the person who lives to give, by operating a restaurant or non-profit, or by being that person in the family or in the neighborhood, who is the first to volunteer to have the party or run the snack shack at the soccer tournament. We took what had been a generic, tired offering and created a bold breakthrough design system to appeal to this target audience. We call it caring for those who care for others.
An important part of the initiative was to get credit for the incredible savings that Smart & Final delivers everyday, as well as constructing a signature design system for the stores.
Our next efforts focused on perishable departments, like meat and produce. The message was, if your favorite neighborhood restaurants are shopping at Smart & Final, you can believe that your family will love it at home.
Research showed that Smart & Final wasn’t getting the credit it deserved for organic and local produce. New eye-level messaging makes the point clear.
Smart & Final’s fleet of delivery trucks represents a significant out of home billboard showing. Now every trailer reinforces the campaign
When Smart & Final CEO Dave Hirz rang the bell at the New York Stock Exchange on the first day of trading, he stood in front of a strong, modern, successful brand smartly differentiated from its competition.
At HEILBrice, we often take on jobs that tradition agencies would never attempt. At Smart & Final, that involved naming and designing free-standing sections in every Smart & Final store where customers interested in organic and gourmet products can easily find them. Good & Well has been an overwhelming success, growing to over a dozen in-store sections and helping grow sales significantly.
SET YOUR GOOSEBUMPS TO HIGH
After establishing the many benefits Smart & Final brings to their customer, we wanted to start to focus on establishing a deeper, emotional connection. And of course there is no better time than holiday season. We are very proud of this broadcast effort that we were able to pull together with this simple, timeless idea. Focusing on the thing that brings all of our their consumers together: The Table.
HOW WE'VE PARTNERED WITH SMART & FINAL
- Comprehensive Brand Refresh
- Brand Style Guide
- Creative Development for All Advertising and In-Store
- UX-UI for Primary Website
- Front End Website Design
- Comprehensive Signing Package
- On-going Broadcast creation and distribution