Monthly Archives: May 2009

If you sell it at a ridiculously low price, they will come…

May26
2009

It’s nothing new for a business to hold Memorial Day Sales.  However, Old Navy took it beyond the usual __% off storewide and advertised Flip Flops for just  $1 – Saturday May 23rd only.  $1 when they’re usually $3.50! Big …
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Author: Sara Blount
Category: Retail

What would you do to keep a customer?

May06
2009

We all know customers are worth more than ever. We have to wrap our arms around every one of them and hold on tight. But do team members the freedom to deliver truly game-changing service? A couple of days ago, …
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Author: Another Idea from HEILBrice
Category: Customer Service
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