Retargeted Ads: You Can Run But You Can’t Hide

As far back as the 1980s, people complained that there were just too many ads. Researchers estimated that the average consumer could be exposed to about 8,000 ad messages per day. There was real concern that so much exposure could be bad for our mental health. At the very least, the sheer volume of advertising would cause consumers to burn out and simply ignore ads.

So what happened? The internet came along and the number of ad messages increased exponentially. Now, in addition to traditional media, we’re buried under countless digital ads coming at us from all directions.

The latest issue to arise from online advertising is the increased use of “retargeting” or “remarketing.” When you visit an e-commerce site to check out a product, a cookie is placed into your browser linked to that product, say a pair of jeans. When you leave the site to visit another site, an ad for the same jeans appears. Go to another site and the jeans appear there, too.

Targeting is a crucial aspect of effective marketing. After all, why waste money talking to people who have no interest in your product when you can concentrate your messages on high value targets? But with the increased use of “retargeting,” are advertisers taking things too far? Will consumers turn against brands that endlessly stalk them as they surf the web? At what point does persistence morph into annoying, creepy behavior?

Advertisers defend the practice. But just because they can do it, the question is: should they? I believe that consumers are more inclined to buy from companies they like, rather than obnoxious, pushy marketers who will do anything to make a sale. Of course, consumers can do what they have always had the ability to do: ignore them.

Related Articles:
“Retargeted Ads Follow Surfers to Other Sites” – NYTimes.com
“The Cost of Retargeting” – Website Magazine

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Author: Michael Robertson
Category: Online Marketing
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The Changing Media Landscape

As many of you are aware, the media landscape continues to change on a daily basis. The integration of digital platforms into a majority of our efforts is well under way. Mobile and social media have continued to provide additional opportunities for brands to connect with consumers in new and inventive ways. Now, other factors are starting to affect our media efforts as we head into Q4 of this year.

Over the past couple of years our clients have had to balance lower marketing and advertising budgets with meeting aggressive sales goals. One thing that helped aide in this pursuit was the relatively low cost of media over the past couple of years. This unfortunately has experienced significant change. According to ZenithOptimedia worldwide advertising growth for 2010 is projected at +3.5% and North America has been revised upward from original forecast of -1.5% to + 1.3%.

As early as last fourth quarter of 2009, we started to see signs that the economy was turning around. This lead to a stronger than projected advertising spend during the holidays in hopes of providing some much needed relief to our retail friends.

As we headed into 2010, the marketplace was projected to continue to flourish as we had multiple political windows and growing consumer confidence. Based on these projections, we had encouraged most of our clients to consider approving annual plans that would protect them from future rate increases.

According to Jack Myers, after the Network Upfronts had concluded we saw increases of almost 20% across TV and Cable. These increases have continued, especially in local markets hard hit by political ads and the upcoming Q4 holiday push. Automotive, Retail, and Telecoms have also started to heavily spend during this time period.

As media costs continue to rise, it is imperative that we continue to approach our clients’ business from a media agnostic point of view. Through this perspective, we are able to identify key points of interaction and engagement that can provide additional consideration and intent. Additionally, by continuing to integrate digital efforts into our marketing mixes, we provide the opportunity for increased ROI, effectiveness and efficiencies. We look forward to the challenges of making our client dollars work as hard as possible, even in the face of less buying power and now eroding consumer confidence.

Related Articles:
“Zenith Ups Global Ad Forecast” – MediaPost
“Upfront Marketplace Returns to 2008 Level” – Jack Myers

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Author: Eddie Austin
Category: Media
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Paid Pitches: A New Trend in Business?

Advertising agencies have always had a love/hate relationship with new business pitches. We all love to win new business. But we hate the process of a pitch. A big (or even a small) pitch can tie up agency personnel for weeks, draining attention and resources from existing clients. When you factor in doing research and hiring freelance creative teams, a pitch can be very expensive. Plus, you can never be totally sure that everything about the pitch is on the up and up. Is the playing field level? Or does one agency have an inside track with the client because of a previous relationship? A few agencies avoid the problem by refusing to take part in speculative pitches all together.

There is one other contentious issue about pitches: who owns the ideas that are presented, the agency or the client? One company has answered that question in its search for a new corporate image campaign. Prudential Financial is paying each of the three finalists up to $300,000 for the ideas presented. Prudential will own the ideas. That raises an interesting question: might they actually produce the idea from one agency, but give the account to one of the other agencies? Or hire none of the three and produce the work on their own? It will be interesting to see how this story plays out and how it might influence the course of future pitches. Stay tuned.

Related Article:
“Prudential Eyes 2 Agencies” – Adweek

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Author: Michael Robertson
Category: Presentation
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Why Search Engine Optimization (SEO) Matters

In ever-increasing numbers, customers are looking to the web for discounts and deals, to research, and to network with peers before making purchasing decisions. In July 2009, on Google sites alone Americans conducted 76.7 billion online searches, up 41% over 2008 (comscore.com, 2009). Do you know where you show up when people are searching online for your business?

There are certain fundamentals to having a solid, search engine friendly website. Implementing these best practices result in search engines being able to really dig their hooks into the content on your website and get at the meat of what your business is all about. They then index this data, and provide this content as search results when users are querying keywords and phrases related to your products or services. If there is nothing on your site for the search engines to feed on, then it will be difficult for users to find you on the web. It’s really that simple.

As technology matures and competition increases, there are fewer shortcuts to improving search engine awareness. Having success with this aspect of your business will require as much effort as any part of running your company. You should plan for this and allocate resources to address these needs. If you already have a marketing budget, plan to use a portion of it for SEO. If you have a website, it’s time to take a close look at it and find out if it is leveraged as effectively as it can be. If you don’t know how to answer that question, it probably isn’t.

SEO needs to be an integral part of your business strategy because it allows today’s customers and prospects the ability to find you. When was the last time you used the phone book to look for anything? In today’s increasingly digital landscape, your online presence is as important as any traditional offline advertising you may be doing. Quite frankly, it may be the only way your prospects will be able to find you.

Related Articles:
“SEO: The Free Beginner’s Guide” – SEOmoz
“SEO Checklist Part I” – Search Engine Land

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Author: Ethan Ede
Category: Online Marketing, Search Engine Optimization
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Here’s an Idea: Shopping Moms

HEILBrice CEO Hal Brice is talking moms: how they shop, what they are thinking, and what they are buying. Did you know that 84% of moms spend between 15 minutes and an hour a day shopping online? They are spending 4.3 trillion dollars or 73% of US household dollars (AOL Advertising, 2010), so this is not a statistic to be ignored. What is most interesting is where they are doing their shopping. Watch the video to find out more. Also, do you have a Kindle? Find out an interesting fact about eBooks and Amazon.com.

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And for a good read, here are the referenced articles:
“Moms at Work are Shopping Online” – MediaPost
“Kindle Device Unit Sales Accelerate Each Month in Second Quarter” – Amazon

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Author: Ethan Ede
Category: Videos
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Here’s an Idea: Trusting Advertisers

HEILBrice CEO Hal Brice talks about some very interesting research on how important trust in online advertising can be. As Marshall McLuhan points out, sometimes “The medium is the message.” Also discussed are relevance of radio and television ads and their timeliness as they relate to when we shop.

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And for a good read, here are the referenced articles:

“A Sense of Place, Why Environments Matter” – Online Publishers Association

“Nielsen: Radio Clicks With Consumers Before Shopping” – MediaPost

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Author: Another Idea from HEILBrice
Category: Videos
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Email Offers Are a Mom’s Best Friend

It’s no secret that mothers of small children represent a huge and powerful market ($4 billion in annual household spending to be exact). As retailers we’ve relied on this demographic, and should evolve along with it. A recent study by digital advertising agency Brunner, finds that reaching moms through email is not only effective, it’s expected.

This is an invitation, not to flood inboxes, but rather to send smart, compelling offers at a well-paced rate. Here are some helpful numbers:

  • Approximately 45% of respondents indicated they prefer to receive email correspondence from any one brand about once a week.
  • Nearly 50% of respondents said they tend to read emails with time-sensitive subject lines, such as “50% Off Today Only,” first.
  • Nearly 85% of respondents said they wanted to receive coupons, and approximately 78% said they preferred to receive information about sales and promotions.
  • Nearly 73% indicated they might make a special trip to the store after receiving an email containing a coupon or promotion.
  • More than 63% said they print coupons for brands they use or want to try so they have it for their next trip to the store.

And if they’re at home with the kids, then they’re on Facebook, too. 60.3% of moms are checking their Newsfeeds, which is above the adult average of 50.2%.

(via)

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Author: Another Idea from HEILBrice
Category: Retail
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4 Keys to Making a Better Landing Page

The importance of the Landing Page cannot be overstated. Consider the resources that can be expended just to get a visitor to click through to a website and that might spur the realization of the important function this page is being tasked to perform. Once the visitor has made it to this point, this page becomes the sole liaison between a company and a highly targeted prospect. Clearly, it needs to serve many purposes. It should represent the company well, meet the user’s expectations, and provide a specific call to action, among other things. A carefully crafted Landing Page addresses all these concerns, but all too often, if they are used at all, they are thrown together with a lack of clear purpose or proper intention thus dooming them to failure.

1. Put Some Effort Into It

A Landing Page should be considered the storefront, the branding, the culture, the ambience – the everything – as, in many cases, it’s the only thing that a prospect has seen with respect to the brand and identity other than the copy on a search engine results page. It’s got to shine and represent the company in the best light. If it is hastily constructed with a logo, an offer, and a buy now button, this will be evident to the ever-savvier web surfer of today and it will turn the shopper off immediately. What you put into it is what you get out of it in most cases.

2. Meet Expectations

One of the biggest issues a Landing Page must address is meeting a user’s expectation – does the user see what they expect based on how they navigated to the site? Using an ad for 15% off the purchase of a digital camera that takes the prospect to the homepage of a consumer electronics reseller is taking a step backwards. You’ve pulled them to the page with content, ads, keywords, or other links that match their query. The worst thing you can do is send them to a generic page that takes them from the specific back to the general that forces them to then navigate or search the site to try find what they thought they had found already. Most will spend little time on this task while others will just leave. It’s just too easy to hit the back button and click on a competitor’s ad or other search result.

3. Give to Get

So you’ve got the prospect to the site and on the great looking landing page that represents the company well with the product or service they seek. What is the next step? Is there an appropriate call to action? Is there a compelling, hard to resist offer? Is the prospect getting something in exchange for their information you are requesting, if that is the goal? For example, if you are promoting coupons in the ad, are there a couple of leading coupons staring the prospect in the face that are available for immediate download? Presenting them with enticing offers at this point and then asking them for a sign-up or subscription is a lot more likely to convert a prospect than throwing a form in their face to fill out as soon as they get to the page.

4. Optimize It

As an important benefit, a quality Landing Page will almost invariably help in optimizing the site for search engines as it will more than likely provide keyword-rich content that the search engines can gobble up when crawling the page. It’s important to make sure yours meets this criteria. The phrase “content is king” is never truer when it comes to SEO. Content is the natural result of hard work producing copy, video, graphics and the like that all directly relate to the company’s products or services. In a nutshell, that is exactly what search engines want to see – relevant content that relates directly to the products or services being offered on the page which they reside.

If conversions are important to your online ad campaigns, a Landing Page is a very important piece of the puzzle that needs to fit well into its place on the board. Thought, time, and effort should be invested in this critical section of the funnel as it a superior Landing Page will go a long way towards helping increase conversions and findability in both the short and long term.

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Author: Ethan Ede
Category: Online Marketing
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Here’s An Idea: Seth’s 200 Slide Solution

One of our favorite marketing mastermind bloggers, Seth Godin, recently offered a “radical idea” for the next time you’ve hit a 40 minute presentation plateau:

“A slide every 12 seconds. 200 slides in all.”

We’ve trained ourselves to follow expected PowerPoint norms, and we’ve all at one time or another seen a room-full of eyes staring at one slide for 5 minutes as we run through multiple bullets. Why not keep our audience on their toes?

“What if you blew it up? Just one word on a slide. Or, perhaps just one image (no cheesy stock please). Maybe you write, “Cheaper” on one slide and, “More durable” on the next…

Slides create action. When did you decide that the appropriate amount of action was six or twelve times every half hour?”

Seth notes that 200 might be an exaggeration, but it’s a change in mindset that he’s asking we consider. Read the full piece here.

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Author: Another Idea from HEILBrice
Category: Presentation
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Here’s An Idea: Coupons.

That’s right, in 2010, in this ever-innovating world, let us not forget about our old faithful, the coupon. So today, we’re happy to bring Hal back on camera, laying down some marketing insight in his trademark ‘minute and a half or so’. This time he spells out the growing popularity of coupons among some unexpected demographics, and why they’re important now more than ever, especially in social media:

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And for a good read, here are the referenced articles:

“Coupons Drive Sales On Social Media” – Adweek

“Men Not To Be Overlooked As Couponers” – MediaPost

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Author: Another Idea from HEILBrice
Category: Here's an Idea!, Videos